A deposit of 2 hours or 1 hour for smaller jobs is required to reserve a moving date/time. Once the deposit is paid, we do not offer that date/time to another customer. If that booking is then cancelled at any time thereafter, then we reserve the right to keep the deposit, as we may well have lost work as a result. We understand this is often not the fault of the customer, so we try our best to be understanding, and we will return the deposit if we manage to fill the cancelled date/time slot. In all cases a cancellation charge of £25 is payable, if the job is not rebooked (i.e. we cannot fulfill a date change).

T&Cs

Insurance & Breakages

Moving something from A to B is easy, doing that with care and attention when moving hundreds of items a week takes dedication and experience to do it properly.  It is very rare that we cause damage to items but in the event that we do:

We hold both public liability and goods in transit insurance (£10,000 per van load).

Any breakages must be reported to us within 48 hours of your move.

Any items packed by yourselves must be done to a satisfactory standard, i.e. crockery and glassware must be individually wrapped in paper or bubble wrap, please take your time and pack carefully.

You are not expected to wrap larger fragile items such as televisions, we carry removal blankets, quilted covers, bubble wrap and rigid cardboard (to protect screens) on our vans for this purpose.

Time of arrival

For all moves starting in the morning we guarantee we will start on time, for afternoon moves we usually stipulate a start time of between 12-2pm to be confirmed on the day, this is the case in 95% of our afternoon jobs, although sometimes due to key waits or traffic, we may arrive outside of this time slot.